FREQUENTLY ASKED QUESTIONS
Account & Membership
Q: What membership options are available?
A: There are two paid Midlanderos fan club membership tier options available to join within the app.
Midlanderos Premium Plus Membership
$55/Annually
Includes:
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Everything in the Premium Membership plus...
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Annual Midlanderos Official Fan Club T-Shirt
Midlanderos Premium Membership
$30/Annually
Includes:
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First Access to Pre-Sale Tickets and VIP
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Access to Midland Members-Only Merch Store
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First Access to Hear Unreleased Music
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RSVP for Door/Set Times, Meet-Ups & Pop-Ups
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Members-Only In App LiveStreams with Midland
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Exclusive Members Only Message Boards
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Members-Only Behind The Scenes Exclusives
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Access to Midland VIP Upgrades (in-app only)
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Access to Exclusive Content Including In-App Updates & Push Notifications
Q: How do I verify I have a membership?
A: Tap the menu button on the top right-hand corner of the home screen and locate the “My Profile” tab. If you have an active fan club membership, you will see two checkmarks next to this tab.
Q: How do I upgrade my membership?
A: You can upgrade your membership by accessing your subscription hub here: https://midlandapp.myshopify.com/tools/recurring/login or contacting customer service at info@midlandapp.com.
Q: How do I cancel my membership?
A: You can cancel your membership by accessing your subscription hub here: https://midlandapp.myshopify.com/tools/recurring/login or contacting customer service at info@midlandapp.com.
Q: Will my membership auto-renew?
A: Yes, memberships will auto-renew annually on your original purchase date.
Q: How do I update my membership payment method and/or shipping address?
A: You can update your payment method and/or shipping address by accessing your subscription hub here: https://midlandapp.myshopify.com/tools/recurring/login or contacting customer service at info@midlandapp.com.
Q: How do I change my app username and/or password?
A: Tap the menu button on the top right-hand corner of the home screen and select “Member Profile”. Select “Username” or “Password” and follow the prompts. Make sure to tap the “Update” button to save these new settings.
Presale & Tickets
Q: How do I access presale tickets?
A: Members can claim presale codes directly in the app in the ‘Tour’ tab. Tap the ‘Claim Presale Code’ button to reveal and copy your unique code. Once the presale begins, head to the ticketing link in your desired show date and paste the code to access the presale.
Please be mindful of presale start and end times. These will always be communicated via official app channels in the ‘Updates’ feed and via email from info@midlandapp.com.
Q: Where do I find my presale code?
A: Navigate to the ‘Tour’ tab and select the show date that has been communicated that there will be a presale available. Members will have the ability to reveal and claim a unique code by tapping the ‘Claim Presale Code’ button.
Q: My presale code isn’t working, what should I do?
A: Double-check the code and presale timing. If issues persist, please contact us at info@midlandapp.com for assistance.
Q: Does a membership guarantee tickets?
A: No, memberships provide access to presales, but tickets are first come, first served.
Exclusive Content & Features
Q: What kind of content is available in the app?
A: Members get access to exclusive content like videos, photos, behind-the-scenes footage, livestreams and early access to announcements.
Q: How do I RSVP for a show, and what is the benefit of doing this?
A: To RSVP to a specific show, go to the ‘Tour’ section, select the show that you are attending, and then tap the star icon next to “RSVP for updates.” RSVPing to a show allows you to get specific show updates when they occur like set times, day of show updates, etc.
Merch & Orders
Q: How do I purchase merch?
A: Visit the Shop section in the app to browse and purchase exclusive items.
Q: Who do I contact about my merch order?
A: Please reach out to midlandinquires@gmail.com.
Q: When will my Midlanderos Premium Plus Membership t-shirt ship?
A: Further details and info regarding the Fan Club T-shirt for Premium Plus Members are forthcoming and will ship once production is complete. Please make sure your shipping address is kept up to date to ensure delivery.
Safety & Official Communication
Q: How do I know what accounts are official?
A: Verified accounts will have a checkmark badge. Only trust posts, comments and messages from verified profiles. Official accounts in the app are @Midland @MidlandMark @MidlandJess @MidlandCameron and info@midlandapp.com for email communication.
Q: Will the artist or team ever ask me for money or personal info?
A: No, official team members will never request money or sensitive information. The only time a form of payment and personal information will be requested is if you choose to purchase a Midlanderos fan club membership directly through the app.
Q: How do I report a suspicious account?
A: Our customer service team checks the app daily for suspicious activity. However, if you experience or see scam-like activity, please report it to info@midlandapp.com.
Notifications & Communication
Q: How do I turn notifications on or off?
A: Manage your notification preferences in your device settings.
Q: How do I opt-out or opt-in for emails?
A: If you would no longer like to be subscribed to emails, you can unsubscribe by following the link in the footer of the latest email communication you received or by reaching out to info@midlandapp.com. If you opted out of receiving emails and would like to opt-in moving forward, reach out to info@midlandapp.com to have this updated.
Technical Support
Q: The app isn’t working, what should I do?
A: Try restarting the app or updating to the latest version. If issues persist, contact support at info@midlandapp.com.
Q: What devices are supported?
A: The app is available on most iOS and Android devices.
Q: How do I contact support?
A: For all app and fan club related questions, email us at info@midlandapp.com and our team will assist you. For all other inquiries please contact midlandinquires@gmail.com.